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Support Link not working | MSFS Vienna CTD

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Tried multiple times and form at this link https://gaya-simulations.com/support/ is not getting submitted.

 purchased Gaya Simulation Vienna from marketplace and the sim resulted in CTD. This is what happened

1. Purchased Gaya Simulation Vienna from marketplace and started the download
2. Sim crashed as it was being decompressed after the download was completed
3. Here onwards, each time I launched the sim, this problem appeared

What was done to confirm that this was the problem:
1. Went to the One Store folder and deleted the Gaya Simulation Vienna
2. Started the sim and it launched successfully

How do I make it work now? I downloaded it from content manager and ended up in the same state. So, even though I purchased Gaya Simulation Vienna, I cant use it as it results in CTD.

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